DELIVERY AND RETURNS
USA Delivery methods
|Order Value||Delivery Cost||Estimated delivery time|
|Standard Shipping||Under $74.99||$7.50||5-7 Business Days|
|Priority Shipping||Any Value||$24.99||2-3 Business Days|
Additional Delivery Information
- * Due to current staffing adjustments at our warehouse in respone to COVID-19, all Endua orders will be processed and shipped within 48-72 hours after placing your order.*
- All products purchased from the website are made pursuant to our shipping agreement. This means that the risk of loss for such products will pass to you when we deliver your product(s) to the address submitted. You will be responsible for the product(s) once they are in your physical possession or once they have been delivered in accordance with the delivery instructions.
As soon as we receive your online order, we will send you an Order Confirmation email with details about your order. If you notice anything wrong with the order please contact us here.
Once your order has been processed and shipped from our warehouse, you will receive a second email with your shipment’s tracking number at which point you can track the status of its delivery. This email will arrive 24 hours after shipment to ensure accurate tracking info.
Exchanges and returns
You may return or exchange your items based on the following criteria:
- You made your purchase within the past 30 days from endurasport.com. If you purchased your Endura products at a retail store or from another website please contact them to organize your return or exchange.
- The item you purchased is not marekd as a Final Sale item.
- The item you purchased is still in its original condition with tags attached (unworn, unwashed, unaltered).
To start a return or exchange please visit our returns portal.
Additional information for returns and exchanges:
- All products in the MT500, MTR, D2Z or Pro SL range are covered by our 90 Day Satisfaction Guarantee. With this guarantee you may return used products which you wish to exchange or return within ninety (90) days from the date on which the goods were shipped to you. Satisfaction should be determined through normal use of the product and care instructions must have been followed. Products should be returned in a clean and dry condition. Please provide a clear explanation of why you are unsatisfied on the returns form included in your delivery package.
- If you choose to exchange your order for another size or item, please note that we will not ship out the exchange until we have received the original item. If you desire an item sooner, please process a return for a refund and place a new order.
- You are responsible for the initial shipping charges on a returned item.
- Refunds will be processed within 14 days of receiving the return.
To start a return or exchange please visit our returns portal.
If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods then please do accept our apologies. Please follow the Returns Procedure and notify us for a pre-paid shipping label. Any replacements will be sent to you at no extra cost to yourself. Please allow up to fourteen (14) days for your refund to be processed, if applicable.
UK Delivery and Returns
|Delivery Cost|| |
Estimated delivery time
2 working days*
**All orders placed between Monday 30th (12 noon) and Friday 4th December will be subject to a delay in dispatching due to our annual stock take. Orders placed during this time will be dispatched week commencing 7th December. A dispatch confirmation will be automatically sent to you to let you know your goods are on their way.
Please note we've extended our returns policy so that every order placed after 17th Novemeber will have until 31st January to return following guidance below.
We aim to dispatch all orders the same day if we receive it by 12pm (GMT/BST), on a working day (Monday to Friday). Delivery should take place the following working day, excluding Scottish Public and Bank Holidays. Orders placed on Friday will be delivered on a Monday.
All products purchased from the website are made pursuant to a shipment contract. This means that the risk of loss for such products will pass to you when we deliver your product(s) to the address you gave us or you (on, in limited circumstances, a carrier organised by you) collects the product(s) from us. You will be responsible for the product(s) once they are in your physical possession or once they have been delivered in accordance with the delivery instructions.
If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your Shipping Confirmation Email.
Delivery in the Scottish Highlands and Islands to the following postcodes: AB, DD8-11, KW15-17, ZE1-99, GY1-99, JE1-99, PA20-23,25-32,34-35,37,39-40, PH50, HS9-99, KA27,28, PH 15, PH 16, PA41-49, PA60-75, PA77-78, PA62-74, PA76, PH41(2),42,43,44, IV1-20,25,30-32,36, IV21-23, IV26-27, IV40-56, PH19-26,30-41, KW1-3,5-14, HS1-8, IV40-53,54,55,56, BF0-BF99, IM1-99, TR21-25 will take place within two (2) working days.
Upon delivery of your order, a signature will be required.
Dependent upon the carrier used for this service, and if you are not able to take delivery of your order, the parcel will be taken to the carrier’s local depot. You will be advised which location on the attempted delivery notification card the carrier leaves at the delivery address.
Deliveries to the Isle of Man may also be subject to delays due to Customs checks.
You can only return to Endura products which have been purchased directly through this Website. If you purchased your Endura products at a retail store or from another websites the products must be returned to the original store or site which they were purchased from.
If for any reason you are not happy with your Endura products, please follow our Returns Procedure, so that we can assist you in the exchange or refund of your order. Endura reserves the right to reject the return of products which are not returned in accordance with our Returns Procedure and we may request that you pay for the shipping of such goods back to you.
Our Returns Procedure does not affect your statutory rights.
A. Returns or Exchanges
To help ease the pressure over the holiday period we've extended our returns window. Any product purchased after 17th November 2020 has up until 31st January 2021 to return.
You may return new, unworn or unused products which you wish to exchange or return before 31st January 2021. Where you wish to exchange a product, please note that you will only be able to exchange with a product of the same or less value than the original item you wish to exchange.
Please note: your right to exchange or return products is separate from your statutory right to cancel your order or to reject faulty goods (see below).
a) If you are returning goods for exchange or return, there will be no additional delivery charge.
b) In the case of returns, you will only be refunded the value of the goods ordered.
c) We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty.
B. Conditions for Returns and Exchanges
All goods, except from those covered by the Endura 90 Day Guarantee, must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge incurred if you fail to take such care and damage the goods). Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). Packages must be returned with the freight prepaid. We recommend the use of an insured parcel service, such as Royal Mail Special Delivery, as we cannot accept liability (or offer refunds) for any packages that are lost or goods that are stolen or damaged.
We will refund all monies received from you within fourteen (14) days of receiving the product(s) from you. Please note that if you have opted to deliver the product(s) back to us by more expensive means than the standard delivery option offered, you will not be refunded the full outbound delivery cost. We will only refund you the cost of the standard delivery option.
Endura 90 Day Satisfaction Guarantee for MT500, MTR, Pro SL and D2Z products
All products in the MT500, MTR, D2Z or Pro SL range are covered by our 90 Day Satisfaction Guarantee. With this guarantee you may return used products which you wish to exchange or return within ninety (90) days from the date on which the goods were shipped to you. Satisfaction should be determined through normal use of the product and care instructions must have been followed. Products should be returned in a clean and dry condition.
To return the item please see the section below: "How do I return an item?". After you're item has been returned we may contact you for further information.
If you purchased your Endura products at an Endura dealer or from a website other than endurasport.com the products must be returned to the dealer or website which they were purchased from within 90 days, with proof of purchase for a full refund or exchange.
How do I return an item?
With your purchase of Endura products, you will receive a Delivery Note and a Returns Form.
Using the Returns Form: To return items to us, whether for exchange or return, simply fill out your Returns Form as instructed, include the Returns Form in the package and attach the label to the outside of the package and post it back to us.
If you do not include the returns form with your returned items then refund of your order may be delayed.
Should you require it, the returns address is:
Returns Department, Endura Ltd. 3 Starlaw Park Livingston, West Lothian, EH54 8SF
C. Statutory Right to Cancel
If you are a customer, in addition to our Returns or Exchange Procedure, under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 – you also have fourteen (14) days (beginning the day after receipt of the goods) to cancel your purchase order.
How do I exercise my statutory right to cancel?
In order to exercise your right to cancel, please:
a) Send an email to [email protected]; or
b) Write to us at Endura Returns, 3 Starlaw Park
Livingston, West Lothian, EH54 8SF, United Kingdom making it clear in your correspondence that you are giving notice to exercise your statutory right to cancel.
Your email or letter will be deemed to have been received by us on the date you send it (provided it is sent to the correct address and it is sufficiently clear that you are exercising your right to cancel). Please try and keep the confirmation of any letter or email to demonstrate the date when you sent it.
Consequences of cancellation
a) Where you exercise your statutory right to cancel, we will provide a full refund on the price paid for the goods. If you have cancelled your entire order, we will also refund your original delivery charge. If you only cancel part of your order and return only some of the goods delivered to you, delivery charges will not be refunded. This is because the delivery charge is normally the same regardless of the number of items delivered and, if you retain part of your order, the delivery charge still applies to the part that you retained.
b) Where you fail to return the product(s) in question or you send them at our expense, or if our appointed courier collects the goods from you, we reserve the right to charge you for the direct costs incurred by us in collecting or returning the goods (other than where the goods have been sent to you in error or where such goods are faulty in which case, such costs shall be at our expense).
Where you exercise your right to cancel within fourteen (14) days, you should return the goods to us without undue delay and, in any event, no later than 14 days after the day on which you inform us in writing of your decision to cancel the contract. Please note: if we have provided any services as part of the purchase (e.g. products made to order or gift wrapping) and we have begun to provide these services before you have exercised your right to cancel, we shall not reimburse the costs of such services.
If applicable, we will refund the cost of the rejected goods within 14 days of receiving the goods back or, if earlier, within 14 days of receiving suitable evidence from you that you have sent the goods back to us. Please note that should the value of the goods have been reduced by your handling of them, we reserve the right to deduct the diminished value of the goods before we refund you.
What is my statutory right to reject faulty goods?
If the goods are faulty, you have a short term right to reject the faulty goods within 30 days of delivery. If the product is covered under the 90 Day Satisfaction Guarantee, the right to reject extends to within 90 days of delivery. If you do not exercise this right, you have a right to the repair or replacement of the faulty goods and, if such the repair or replacement is inadequate, you have a right to reject the goods and obtain a full refund.
If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods then please do accept our apologies. Please follow the Returns Procedure and on receipt of your order, we will reimburse the cost of returning them to us. Any replacements will be sent to you at no extra cost to yourself.
Please note that the return postage refund will be sent by cheque. Please allow up to fourteen (14) days for your refund to be processed.