Brexit: Everything you need to know
Following the UK leaving the EU from January 1st 2021, Endura would like to reassure all our customers that there will be no change to your shopping experience.
Endura is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have.
As always, if you have any additional questions then please contact our Customer Service team who will be happy to help.
We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected.
Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address.
There are no price changes as a direct impact of Brexit. We regularly review our pricing to ensure we remain competitive.
Orders, Deliveries And Returns
If you have a Endura Online Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Endura Online orders.
Orders placed will be processed and shipped within 1-2 business days. Orders placed after 1pm EST will be processed the following business day. All orders placed on Saturday and Sunday will be processed the following business day.
You can access your order status and history anytime by signing into your account. Once your order has been shipped, you will receive an e-mail shipping confirmation to the e-mail address provided at purchase.
For anything else, you can reach us through our Contact Us page.
It is possible sometimes packages are marked as delivered before they actually arrive. Your package will likely be delivered shortly after. Be sure to check with your neighbours and post office for more information.
However, if you still haven't received your package after 1-2 business days, please feel free to reach us.
Don’t worry we understand that this can happen; you can try and cancel the item in your account.
You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.
If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.
If you still need help, then you can send our Customer Service team a message via the 'Still need help?' section (below).
If you believe your order is late and you have not yet received a card from the delivery company, you can track your order by clicking on the link of your dispatch email with your tracking ID.
Please also check what time you placed your order any orders placed after 12 noon will be classed as if they were placed the next day. If you have received a card from the delivery company it should have a telephone number that you can call to arrange an alternative delivery.
We take pride in our products so we’re sorry to hear you’ve received your order damaged.
Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the 'Still need help?' section (below).
Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
Debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, also payments made by PayPal, and Apple Pay.
Still need help?
Phone number: 0800 151 0755
Our phone lines are open:
Monday to Friday:
08:00 - 20:00 GMT
09:00 -16:00 GMT