Helmet crash replacement*

We really want you to use and enjoy your Endura cycle helmet. If you are unfortunate enough to be involved in an accident that has caused any impact to the helmet Endura offers a crash replacement service to reduce the cost of replacing your helmet with the same model or nearest model if the model crashed is no longer available. These helmets are provided at 50% of the cost of the Manufacturer’s Recommended Retail Price at time of replacement for the country where the original crashed helmet was purchased.

In order to use the scheme it is required:

  • That you are able to send Endura Ltd the damaged helmet and provide proof of purchase to establish that the helmet was purchased within the European Community from an Endura Authorised Dealer
  • That the date of purchase was not more than 3 years prior to the date of submission for a replacement helmet via the scheme
  • That you are able to provide details of the incident that caused the damage to the helmet. Note that where there has been abuse of the helmet, e.g. driving over the helmet or leaving helmet next to a fire etc the helmet will not be eligible for replacement under the scheme as the scheme has been established specifically to cover for crashes


How to arrange to replace your helmet via the Endura Helmet Crash Replacement Scheme

Send the helmet, proof of purchase from an Endura Authorised Dealer within the EC (a photocopy of receipt is sufficient) and a letter of explanation as to the crash that caused the damage to your helmet, to:

Crash Replacement Team
Endura Ltd
3 Starlaw Park

Livingston
West Lothian

EH54 8SF
United Kingdom


Tel: +44 (0)1506 497749
Fax:+44 (0)1506 497750
email: helmetcrash@endura.co.uk

If you are located outside of the UK please email to helmetcrash@endura.co.uk advising your location in Europe and will provide you with the best local address to send the package to.


*(only available within the EU)